This Returns & Refunds Policy explains the conditions under which customers may return products and request refunds from Zipella. By placing an order on our website, you agree to the terms outlined below.
1. Return Window
Customers may request a return within 30 days of receiving their order.
Requests made after this period may not be accepted.
2. Eligible Returns
We accept returns for both:
- Defective or damaged items
- Non-defective items (e.g., change of mind, wrong selection)
To qualify for a return:
- The item must be in its original condition
- The item should not be excessively used, washed, or altered
- Proof of purchase (order number or receipt) is required
3. Non-Eligible Returns
Returns may not be accepted if:
- The return request is submitted after 30 days
- The product shows significant use, damage, or alteration
- The item is returned without prior approval
4. Return Process
To initiate a return:
- Contact us via email with your order details
- Wait for return approval and instructions
- Send the item back according to the provided instructions
Unauthorized returns may not be processed.
5. Return Shipping Responsibility
Customers are responsible for return shipping costs.
- Zipella does not provide return shipping labels
- Customers must arrange and pay for the return shipment
6. Exchanges
We currently do not offer exchanges.
If you wish to order a different item, you may place a new order separately.
7. Restocking Fee
Zipella does not charge any restocking fee on returns.
8. Refund Process
Once the returned item is received and inspected:
- Customers will be notified of the approval or rejection
- Approved refunds will be issued to the original payment method
9. Refund Window
Approved refunds are processed within 10 business days after the returned item has been received and reviewed.
Processing time may vary depending on the bank or payment provider.
10. Late or Missing Refunds
If a refund has not been received within the expected timeframe:
- Check your bank account
- Contact your payment provider or bank
- Allow additional time for processing
If the issue continues, contact us for assistance.
11. Damaged or Incorrect Items
If you receive a defective or incorrect item:
- Contact us within the return window
- Provide order details and supporting evidence (such as photos)
We will review the case and respond based on our policy.
12. Returned to Sender
If a package is returned due to incorrect address or failed delivery attempts:
- The customer may be responsible for reshipping costs
- Refunds may be adjusted depending on the situation
13. Customer Responsibility
Customers are responsible for:
- Providing accurate return details
- Properly packaging returned items
- Using a reliable shipping method
Zipella is not responsible for items lost during return shipping.
14. Policy Updates
Zipella reserves the right to update or modify this policy at any time without prior notice.
15. Contact Information
For return or refund requests, contact us:
Business Name: Zipella
Email: Support@zipella.shop
Business Hours: 09:00 AM – 05:00 PM (GMT-5)
Business Days: Monday to Friday
Address: 903 W Olive St, Garden City, Kansas 67846, United States
16. Final Note
By placing an order with Zipella, you acknowledge and agree to this Returns & Refunds Policy, including return conditions, costs, and refund timelines.
We recommend reviewing this policy before making a purchase.