Thank you for visiting Zipella. This page explains how you can contact us and what to expect when reaching out for support or inquiries.
1. How to Contact Us
If you have any questions, concerns, or requests, you can contact us using the following details:
Business Name: Zipella
Email: Support@zipella.shop
Chat Support: Available 24/7
Business Hours: 09:00 AM – 05:00 PM (GMT-5)
Business Days: Monday to Friday
Business Address: 903 W Olive St, Garden City, Kansas 67846, United States
Email is the primary method for order-related communication.
2. Customer Support Scope
Customers may contact us for:
- Order-related questions
- Product information
- Shipping and delivery inquiries
- Return and refund requests
- General support
We aim to respond to inquiries based on availability during business hours.
3. Response Time
We make reasonable efforts to respond to all inquiries as soon as possible.
- Messages are handled during business hours
- Messages received outside business hours may be answered on the next working day
- Response times may vary depending on inquiry volume
4. Order-Related Inquiries
For faster assistance, customers should include the following details when contacting us:
- Full name used at checkout
- Order number
- Email used for the order
- Clear description of the issue
Providing complete and accurate information helps us process requests efficiently.
5. Business Address Usage
The listed business address is for administrative and official purposes.
- It may not be a retail or walk-in location
- Customers should contact us before sending any returns or correspondence
- Unauthorized returns sent without prior approval may not be accepted
6. Communication Guidelines
To ensure smooth communication:
- Provide accurate and complete information
- Avoid sending multiple messages for the same issue
- Allow reasonable time for a response
We aim to handle all communication in an organized and professional manner.
7. Customer Responsibility
Customers are responsible for providing correct contact information when placing an order.
Zipella is not responsible for communication issues caused by:
- Incorrect email address
- Invalid phone number
- Incomplete contact details
8. Support Availability
- Email Support: Handled during business hours
- Chat Support: Available 24/7 for general inquiries
Please note that some requests may require follow-up during business hours for proper resolution.
9. Updates to Contact Information
We reserve the right to update our contact details at any time. Any changes will be reflected on this page.
Customers are encouraged to review this page periodically.
10. Disclaimer
While we aim to provide timely responses, delays may occur due to high inquiry volume or operational factors.
We are not responsible for delays caused by incorrect contact details provided by customers.
11. Final Note
By contacting Zipella, you agree to communicate respectfully and provide accurate information to help us assist you effectively.
We appreciate your cooperation and thank you for choosing Zipella.