Shipping & Handling

Last Updated: April 26, 2025

Thank you for shopping with Zipella. We are committed to ensuring that your order arrives safely, securely, and on time. Please read our Shipping Policy below to understand how we handle order fulfillment, shipping charges, delivery timelines, and related procedures.

🚚 Shipping Charges

We offer flat-rate shipping on all orders:

• Standard Shipping: $5.00 USD (non-refundable)

This fee helps us cover handling, secure packaging, and reliable carrier services. Shipping costs are clearly displayed at checkout before payment is completed.

📅 Order Processing Time

• Processing Time: 1-3 business days
• Business Days: Monday through Friday (excluding public holidays)
• Order Cutoff Time: 4:00 PM

Orders placed after 4:00 PM EST will be processed on the following business day. Orders received during weekends or holidays will begin processing on the next business day.

🚀 Shipping Duration

After your order has been processed, it will be handed over to our trusted carrier for delivery:

• Shipping Timeframe: 7–9 business days (Monday to Friday)
• Estimated Delivery Window: 8–12 business days (Monday to Friday) from the time of order placement

Please note that these are estimated delivery times and may vary slightly based on your location, local carrier delays, or seasonal demand.

🌐 Shipping Locations

We currently ship to addresses within the United States, including the continental U.S., Alaska, and Hawaii.

📦 We do not ship to U.S. territories, APO/FPO addresses, or international destinations at this time.

📦 Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number and a link to monitor your package in real time.

If you do not receive a tracking number within the expected processing window, please contact us at help@zipella.shop.

❗ Delays & Exceptions

While we strive for timely deliveries, please be aware that external factors may occasionally affect shipping times:

• Weather disruptions
• Carrier delays
• Public holidays
• Supply chain congestion
• Incomplete or incorrect shipping information

In such cases, we will do our best to keep you updated and minimize delays.

✏️ Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout. We are not liable for packages lost or delayed due to incorrect or incomplete address details.

If you realize your shipping address is incorrect after placing an order, please contact us immediately at help@zipella.shop. If your order has not been shipped yet, we will try to update it.

📦 Lost or Damaged Packages

If your package is marked as delivered but you haven’t received it:

1. Check with neighbors, building staff, or household members.
2. Contact the shipping carrier directly with your tracking number.
3. If unresolved, contact our support team for assistance.

If your package arrives damaged, please take clear photos of the box and item(s) and email them to help@zipella.shop within 3 business days of delivery. We will work to resolve the issue promptly.

🔄 Return to Sender / Undeliverable Packages

If a package is returned to us due to:

• An invalid address
• Refusal of delivery
• Failure to pick up from a local facility

…the customer will be responsible for reshipping costs. If a refund is issued in such cases, the original shipping fee will be deducted.

📝 Need Help?

We’re here to help you with any shipping-related questions or concerns.

 Business Name: Zipella
 Chat Support: Available 24/7
 Business Hours: Mon–Fri | 8:00 AM – 5:00 PM
 Email: help@zipella.shop
 Phone: +1 (310) 555-4468
 Address: 2215 Alsace Ave, Los Angeles, California 90016, United States