Privacy Policy

Last updated: July 22, 2025

This Privacy Policy explains how Zipella (“Zipella,” “we,” “our,” or “us”) collects, uses, discloses, and safeguards your personal information when you visit www.zipella.shop (the “Site”), interact with us via digital channels, or otherwise engage with our products and services (collectively, the “Services”).

Your privacy matters. This policy is designed to provide transparency into our privacy practices and explain your rights under applicable laws.

1. Scope & Applicability

This policy applies to all personal information collected through:

• Our website: www.zipella.shop
• Digital interactions: Emails, chat support, contact forms
• Customer service: Phone/email queries
• Marketing: Newsletters, promotions, or social media engagement (e.g., Facebook, Pinterest)
• Third-party platforms: Analytics and advertising partners

It applies to all individuals globally, including customers, site visitors, and others whose information we process.

2. Information We Collect

We collect personal information directly from you, automatically via technology, and from third-party sources. The specific data we collect depends on your interaction with our Services.

2.1 Personal Information You Provide

This includes, but is not limited to:

• Identity information: Full name, username, date of birth (if provided)
• Contact information: Email address, phone number, billing and shipping address
• Order data: Purchase details, transaction history
• Account data: Passwords, security answers
• Customer support: Any information you share via messages or forms
• Marketing preferences: Newsletter opt-in, communication channel preferences

You are not required to provide all this information, but some features may be unavailable without it (e.g., checkout).

2.2 Information Collected Automatically

When you use our Site, we automatically collect:

• Device data: IP address, device ID, operating system, browser type, time zone
• Usage data: Click activity, page views, referring URLs, session duration
• Cookies & tracking: Behavior across sessions, cart abandonment, ad views
• Location: Approximate location inferred from IP or device settings

2.3 Information from Third Parties

We may also receive personal data from:

• Payment processors (e.g., Stripe, PayPal): Payment verification and anti-fraud screening
• Advertising partners: Ad clickthrough and campaign performance
• Social platforms: Meta (Facebook, Instagram), Pinterest interactions
• Analytics services: Aggregated behavior data (e.g., Google Analytics)

All third-party providers are contractually obligated to comply with applicable privacy laws.

3. Purpose of Collection

We collect and use personal data for the following purposes:

We do not use personal data to make automated decisions with legal or similarly significant effects unless expressly authorized by law or consented to by you.

4. Cookies & Tracking Technologies

We use cookies, beacons, pixels, and similar technologies to improve user experience. These may be:

• Strictly Necessary Cookies – enable core site functionality
• Performance Cookies – help us improve site performance
• Functional Cookies – remember choices like language
• Targeting/Advertising Cookies – track user behavior for ads

You can manage cookie preferences via your browser or use the Global Privacy Control (GPC). See https://globalprivacycontrol.org/ for more.

Our cookie use complies with EU ePrivacy Directive and other applicable standards.

5. How We Share Your Information

We do not sell your personal data for monetary gain.

However, we may “share” information (as defined under California law) for marketing and analytics.

Categories of Recipients:

6. Data Retention

We retain personal data only as long as necessary for the purposes described:

We securely delete or anonymize data after the retention period.

7. Children’s Privacy

Our Site and Services are not intended for children under 16, and we do not knowingly collect personal data from minors.

If we become aware of a child submitting personal information, we will promptly delete the data. Parents or guardians may contact us at help@zipella.shop to request deletion.

8. Your Rights

Your rights vary depending on your location:

Under GDPR / UK GDPR:

• Right to access
• Right to rectification
• Right to erasure (“right to be forgotten”)
• Right to restrict processing
• Right to data portability
• Right to object
• Right not to be subject to automated decision-making
• Right to withdraw consent

Under CCPA/CPRA (California):

• Right to know what personal info is collected and shared
• Right to delete personal information
• Right to opt out of sale or sharing
• Right to correct inaccurate information
• Right to limit use of sensitive information
• Right to non-discrimination for exercising rights

How to Exercise Your Rights:

Email us at help@zipella.shop with the subject line: “Privacy Request”. We may ask for identity verification.

You may also opt out of marketing at any time using the unsubscribe link in our emails.

9. International Data Transfers

Zipella is based in the United States. If you are accessing our services from outside the U.S., your information may be transferred and stored in the U.S. or other jurisdictions.

We implement legal safeguards, such as:

• Standard Contractual Clauses (SCCs)
• Data Processing Agreements (DPAs) with vendors

These mechanisms ensure that your data is treated securely and in accordance with this policy.

10. Security Measures

We implement strong physical, electronic, and organizational security protocols:

• SSL encryption for all transactions
• Hashing/salting of passwords
• Limited access controls for staff
• Firewalls, monitoring, and intrusion detection
• Regular audits and penetration testing

Despite best efforts, no online system is 100% secure. Please protect your credentials and report any suspicious activity.

11. Third-Party Sites & Services

Our Site may include links to third-party platforms (e.g., Pinterest, Facebook). We are not responsible for their content or privacy practices. You should review their privacy policies independently.

Interactions through embedded widgets, buttons, or sharing features may also transmit data to those platforms.

12. Profiling & Automated Decision-Making

We may use profiling techniques to:

• Display recommended products
• Tailor marketing content
• Prioritize support inquiries

However, we do not use your personal data to make decisions with legal or significant consequences without human review.

13. Complaints

If you have concerns about your privacy, you may:

• Email us: help@zipella.shop

14. Contact Information

If you have questions or requests regarding this Privacy Policy or your personal information, please contact us at:

 Business Name: Zipella
 Chat Support: Available 24/7
 Business Hours: Mon–Fri | 8:00 AM – 5:00 PM
 Email: help@zipella.shop
 Phone: +1 (310) 555-4468
 Address: 2215 Alsace Ave, Los Angeles, California 90016, United States