Common Questions
Welcome to the Zipella Help Center! Below you’ll find answers to some of the most common questions our customers ask. If you need further assistance, feel free to reach out to us at help@zipella.shop or through our live chat.
🛍️ Ordering
Q: How do I place an order?
A: Simply browse our website, add your desired items to the cart, and proceed to checkout. You’ll be guided through the steps to complete your purchase securely.
Q: Will I receive an order confirmation?
A: Yes, an order confirmation email is automatically sent after your purchase. If you don’t see it, check your spam or promotions folder.
🚚 Shipping & Delivery
Q: What are your shipping charges?
A: We offer flat-rate shipping for $5.00 USD per order.
Q: How long does shipping take?
A:
- Processing Time: 1–3 business days
- Shipping Duration: 7–9 business days
- Estimated Delivery: 8–12 business days total (Monday to Friday)
Q: What is your order cutoff time?
A: Orders placed before 4:00 PM EST on business days are processed the same day.
Q: Do you ship internationally?
A: At this time, we only ship within the United States, including Alaska and Hawaii.
Q: Will I receive a tracking number?
A: Yes, tracking details are emailed to you once your order has shipped.
🔄 Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day return window from the date of delivery. Items must be unused, in original condition, and include all tags and packaging.
Q: How do I request a return?
A: Email us at help@zipella.shop with your order number and reason for return. Our team will guide you through the next steps.
Q: Do you offer prepaid return labels?
A: Customers are responsible for return shipping unless the item is defective, damaged, or sent in error.
Q: How long do refunds take?
A: Refunds are processed within 10 business days after the return is received and approved. Refunds are issued to the original payment method.
💳 Payments
Q: What payment methods do you accept?
A: We accept major credit/debit cards (Visa, MasterCard, AMEX), Apple Pay, Google Pay, and PayPal. All transactions are processed in USD.
Q: Is my payment information secure?
A: Yes. Our checkout is encrypted using SSL technology, and we do not store or share your payment information.
📦 Products & Inventory
Q: How can I tell if an item is in stock?
A: Product availability is shown on each product page. If an item is out of stock, it will be marked accordingly or hidden from the store.
Q: Do you restock sold-out items?
A: In most cases, yes! Join our mailing list or follow us on social media for restock updates.
📞 Customer Support
Q: How can I contact Zipella?
A:
- 📧 Email: help@zipella.shop
- 💬 Live Chat: Available on our website
- 🕒 Support Hours: Monday to Friday, 08:00 AM – 5:00 PM (EST)
Q: Do you offer support on weekends?
A: Our support team is unavailable on weekends, but you can leave a message anytime, and we’ll get back to you on the next business day.
🌐 Other Questions
Q: Do you offer gift cards?
A: Not at the moment, but we’re working on it! Stay tuned for future updates.
Q: How do I stay updated about promotions?
A: Subscribe to our newsletter or follow us on Facebook and Pinterest for the latest deals and product drops.
Still have questions?
📩 Reach out to us at help@zipella.shop — we’re happy to help!