Return and Refund Policy

Thank you for shopping with Zipella. We are committed to ensuring your satisfaction with every purchase. Please review our Return and Refund Policy below.

🗓️ 30-Day Return Policy

We offer a 30-day return window, which means you may request a return within 30 days of receiving your item.

To be eligible for a return:

The item must be in the same condition in which it was delivered.
It must be unworn or unused,
With all original tags attached,
In its original packaging,
Accompanied by a valid receipt or proof of purchase.

⚠️ Note: Items returned without first submitting a return request will not be accepted.

🔁 How to Initiate a Return

To start a return, please email us at:
📧 help@zipella.shop
Include your order number and reason for the return. Our support team will respond with instructions on the next steps.

🏷️ Return Label

We do not provide pre-paid return shipping labels. Return shipping costs are the customer’s responsibility unless:

The item was damaged,
The item was defective,
Or the item was incorrectly shipped by us.

In such cases, Zipella will cover the return shipping cost.

📦 Please use a reliable courier service and make sure the item is securely packaged to prevent damage in transit.

📬 Return Method

All returns must be shipped via mail. We do not accept walk-in returns or in-person drop-offs at our warehouse or office location.

💲 Currency

All transactions and refunds are processed in USD (United States Dollar).

🔄 Restocking Fee

We do not charge any restocking fees for returns or exchanges.

❗ Damages and Issues

Please inspect your order immediately upon delivery. If your item is:

Damaged,
Defective,
Or you received the wrong item,

…contact us right away at help@zipella.shop so we can evaluate and resolve the issue.

🚫 Exceptions / Non-Returnable Items

The following items are non-returnable:

Perishable goods (e.g., food, flowers, or plants)
Custom-made or personalized items
Personal hygiene products (e.g., cosmetics, skincare)
Flammable liquids, gases, or hazardous materials
Gift cards
Final sale or clearance items

If you’re unsure whether your item qualifies for a return, please email us before sending anything back.

🔁 Exchanges

Yes, we accept exchanges.

To exchange an item:

Initiate a return using the steps above.
Once the return is accepted, place a new order for the item you want.

This ensures the fastest way to get your replacement item without waiting.

💳 Refunds

Refunds may be requested within 30 days of the date your order was delivered.

Once we receive and inspect your returned item, we will notify you if the refund is approved.

If approved:

Your refund will be issued back to your original payment method within 10 business days.
Please note that banks and credit card companies may take additional time to post the refund to your account.

⏳ If you have not received your refund after 15 business days, please contact us at help@zipella.shop.

📞 Contact Details

Business Name: Zipella
Chat Support: Available 24/7
Business Hours: Mon–Fri | 8:00 AM – 5:00 PM
Email: help@zipella.shop
Phone: +1 (310) 555-4468
Address: 2215 Alsace Ave, Los Angeles, California 90016, United States