Payment Policy
Last Updated: April 26, 2025
Welcome to Zipella. This Payment Policy outlines the terms and conditions related to payment transactions made through our website at www.zipella.shop. By placing an order with us, you agree to the terms outlined below.
1. Accepted Payment Methods
To ensure a smooth and secure shopping experience, Zipella offers a variety of trusted payment methods:
- Credit & Debit Cards
Visa, MasterCard, American Express, Discover - Digital Wallets
Apple Pay, Google Pay, Shop Pay (where available) - PayPal
Secure, real-time payments using your PayPal balance or linked account
💡 We do not accept checks, money orders, or cash-on-delivery (COD) at this time.
2. Currency
All prices on our website are listed in U.S. Dollars (USD) unless otherwise specified. If you’re shopping from a different country, your bank or payment provider may automatically convert the amount to your local currency. Exchange rates and fees are set by your financial institution.
3. Billing Terms
- Order Confirmation: Once your payment is successfully processed, you will receive a confirmation email with your order details and receipt.
- Charge Timing: All orders are charged in full at the time of purchase. This applies even if your item is on backorder or being shipped later.
- Billing Descriptor: Charges will appear on your statement as ZIPELLA.SHOP or a similar merchant descriptor.
- Taxes: Sales tax is applied where required by law and is calculated based on the shipping address entered during checkout.
4. Payment Security
We take your payment security seriously.
- All payment transactions are processed through secure, PCI-DSS compliant payment gateways.
- We use SSL (Secure Socket Layer) encryption technology to protect your payment details.
- We do not store full credit card numbers or CVV codes on our servers.
For your protection, suspicious transactions may be subject to manual review, verification, or cancellation.
5. Fraud Protection
To protect our customers and our platform:
- We may flag, delay, or cancel any orders that appear suspicious or involve inconsistencies in billing/shipping info.
- We reserve the right to request additional verification for high-value orders or orders placed with mismatched billing details.
- Use of fraudulent or unauthorized payment methods may result in order cancellation and account suspension.
6. Failed or Declined Payments
If your payment is declined:
- Please double-check that all billing information matches your card or bank details exactly.
- Contact your bank or card issuer for clarification.
- You may try a different payment method to complete your order.
Orders will not be confirmed or shipped until full payment has been successfully processed.
7. Refunds & Chargebacks
Refunds are issued according to our Return & Refund Policy, and will be processed to the original payment method only.
We kindly ask that customers contact us first at help@zipella.shop with any concerns before initiating a chargeback, as we are committed to resolving issues quickly and fairly.
Unfounded or fraudulent chargebacks may result in account suspension or legal action.
8. International Orders
For international customers (outside the U.S.):
- Currency conversion rates and international transaction fees are determined by your bank or card issuer.
- You are responsible for any customs duties, VAT, or import taxes charged by your country’s border authorities.
We recommend contacting your local customs office for more information before placing an international order.
9. Updates to This Policy
Zipella may update this Payment Policy from time to time to reflect changes in legal requirements or our business practices. The most current version will always be available on our website.
10. Contact Us
For any questions about this Payment Policy or payment-related issues, please contact our support team:
Business Name: Zipella
Chat Support: Available 24/7
Business Hours: Mon–Fri | 8:00 AM – 5:00 PM
Email: help@zipella.shop
Phone: +1 (310) 555-4468
Address: 2215 Alsace Ave, Los Angeles, California 90016, United States