This Shipping Policy explains how orders are processed, shipped, and delivered when you place an order with Zipella. By purchasing from our website, you agree to the terms outlined below.
1. Order Cut-Off Time
Orders placed before 09:00 AM (GMT-5) on business days (Monday to Friday) are processed on the same day.
Orders placed after the cut-off time, on weekends, or on non-working days will be processed on the next business day.
2. Order Processing Time
All orders are processed within 1–3 business days after payment is successfully completed.
Processing includes:
- Order verification
- Product preparation
- Packaging and dispatch
Processing times may vary during high order volume or due to operational delays.
3. Transit Time
Once an order is shipped, the estimated transit time is:
6–9 business days
Transit time may vary depending on the destination, carrier operations, and external conditions.
4. Total Delivery Time
The total estimated delivery time is calculated as:
Processing Time (1–3 business days) + Transit Time (6–9 business days)
Estimated Total Delivery Time: 7–12 business days
This timeframe is an estimate and not a guaranteed delivery period.
5. Shipping Carriers
Orders are shipped using third-party carriers. The carrier may vary depending on logistics and delivery location.
Shipping carriers may include:
- Postal services
- Courier companies
- Logistics providers
Carrier selection is determined at the time of shipment.
6. Shipping Charges
We charge a flat shipping rate of $30 USD on all orders unless otherwise stated at checkout.
- Shipping charges are clearly displayed before order confirmation
- The flat rate applies per order
7. Order Tracking
Tracking information may be provided once the order is shipped, depending on availability.
Customers can use the tracking details to monitor shipment progress.
8. Delayed or Late Deliveries
Delivery delays may occur due to factors beyond our control, including:
- Carrier delays
- Weather conditions
- Customs processing (if applicable)
- High shipping volume
Zipella is not responsible for delays caused by third-party carriers or external circumstances. However, we will assist customers where possible.
9. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout.
Zipella is not responsible for:
- Delivery failures due to incorrect addresses
- Delays caused by incomplete or incorrect information
Customers should contact us immediately if they notice any errors.
10. Lost or Missing Packages
If a package is marked as delivered but not received:
- Check with neighbors or household members
- Contact the shipping carrier
- Reach out to us for support
We will assist where possible, but final resolution may depend on the carrier.
11. Returned to Sender
If a package is returned due to incorrect address or failed delivery attempts:
- The customer may be responsible for reshipping charges
- Orders may be canceled depending on the situation
12. International Shipping (If Applicable)
For international orders, additional charges such as customs duties or taxes may apply.
These charges are:
- Determined by the destination country
- The responsibility of the customer
13. Policy Updates
Zipella reserves the right to update or modify this Shipping Policy at any time without prior notice.
14. Contact Information
For shipping-related inquiries, contact us:
Business Name: Zipella
Email: Support@zipella.shop
Business Hours: 09:00 AM – 05:00 PM (GMT-5)
Business Days: Monday to Friday
Address: 903 W Olive St, Garden City, Kansas 67846, United States
15. Final Note
By placing an order with Zipella, you acknowledge and agree to this Shipping Policy, including processing times, delivery estimates, and shipping charges.
We recommend reviewing this policy before making a purchase.